GDPR Privacy Notice

At Quality Carers (“we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Notice outlines how we collect, use, disclose, and protect your personal data in compliance with the European Union’s General Data Protection Regulation (GDPR). By accessing or using our services, you agree to the practices described in this policy.

What Personal Data We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, address, email address, phone number, date of birth, and identification documents.
Health and Medical Information: Health conditions, medical history, medication details, and care requirements.
Employment Information: Employment history, qualifications, and references (for our staff).
Financial Information: Payment details and billing information.
Usage Data: Information on how you interact with our website and services, including IP addresses and browser types.
Special Category Data: Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health, or data concerning a data subject’s sex life or sexual orientation.

How We Use Your Personal Data

We process your personal data for the following lawful purposes:

Provision of Services: To deliver caregiving and household support services tailored to your specific needs.
Contractual Obligations: To fulfill our contractual obligations with you, including billing and service delivery.
Legal Compliance: To comply with legal and regulatory requirements.
Legitimate Interests: To improve our services, manage our business operations, and communicate with you about our services and updates.
Consent: With your explicit consent, for purposes such as marketing communications or sharing information with third parties.

Lawful Bases for Processing

Under GDPR, we have six lawful bases for processing your personal data:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contract: When processing is necessary for a contract we have with you.
Legal Obligation: When processing is necessary for compliance with a legal obligation.
Vital Interests: When processing is necessary to protect someone’s life.
Public Task: When processing is necessary for performing a task in the public interest.
Legitimate Interests: When processing is necessary for our legitimate interests, provided it does not override your rights and freedoms.

Processing Special Category Data

We may process special category data (e.g., health information) only under the following conditions:

Explicit Consent: You have given explicit consent for specific purposes.
Vital Interests: Necessary to protect your vital interests or those of another person.
Legal Obligations: Necessary for compliance with legal obligations in the area of employment, social security, and social protection.
Care Provision: Necessary for the provision of healthcare or social care services.
Public Interest: Necessary for reasons of substantial public interest, such as public health.

How We Protect Your Personal Data

We implement appropriate technical and organizational measures to ensure the security of your personal data, protecting it against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Protecting data during transmission and storage.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Audits: Conducting regular security assessments and audits.
Data Minimization: Collecting only the data necessary for our purposes.
Training: Providing ongoing data protection training to our staff.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of data and the purpose of processing.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You can request access to your personal data and obtain a copy of the information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure: You can request deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request the restriction of processing your personal data under specific circumstances.
Right to Data Portability: You can request the transfer of your personal data to another service provider.
Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us using the details provided below. We will respond to your request within one month.

Third-Party Data Sharing

We may share your personal data with trusted third parties who assist us in providing our services, such as:

Healthcare Providers: For the coordination of your care.
Payment Processors: To handle billing and transactions.
IT Service Providers: To maintain our IT infrastructure and security.
Regulatory Authorities: When required by law.

All third parties are contractually obligated to protect your personal data and use it only for the purposes for which it was shared.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as using Standard Contractual Clauses approved by the European Commission or ensuring that the receiving country has adequate data protection laws.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Notice on our website and updating the effective date.

Our Carers

Our Speciality Services

Qualiry Care Services

At Quality Carers, excellence is at the heart of everything we do. We are devoted to providing the highest standard of care, ensuring that every client receives personaliSed attention tailored to their unique needs.

Our team of professional caregivers is rigorously trained and passionately committed to enhancing the well-being and independence of those we serve. We believe that quality care is not just about meeting physical needs but also about nurturing the emotional and social aspects of our clients’ lives, making every day a better day.

NEED A QUALITY CARER?

At Quality Carers, we deliver professional, trustworthy, and reliable tailored care services in Gibraltar, dedicated to the well-being of your loved ones.

What is a Quality Care Service?

At Quality Carers, we are committed to providing exceptional adult care services that form the foundation of a fulfilling and independent life for those we support. Our approach goes beyond mere assistance; we strive to cultivate an environment where our clients feel genuinely valued, respected, and empowered.

A quality adult care service is defined by our unwavering compassion, professionalism, and a profound understanding of each individual’s unique needs and aspirations. We believe that every person deserves personalised care that honors their dignity and fosters their overall well-being.

Our dedicated team works tirelessly to build meaningful relationships that transcend basic caregiving, fostering trust and a strong sense of belonging. By taking the time to understand each client’s personal history, preferences, and goals, we tailor our services to support their specific circumstances effectively. Whether it’s assisting with daily activities, providing emotional support, or facilitating social interactions, our goal is to enhance the quality of life for every individual we serve. At Quality Carers, we are passionate about creating a supportive and nurturing atmosphere where adults can thrive independently while knowing they have reliable and compassionate care by their side.

Our quality care is defined by the following key principles:

Compassionate and Personalised Support: We provide empathetic, tailored care that respects each individual’s unique needs and fosters meaningful connections, ensuring clients feel valued and cared for.
Professionalism and Expertise: Our highly trained and certified caregivers deliver top-quality services, adhering to the highest standards and best practices in the industry to ensure reliable and effective care.
Promoting Independence and Dignity: We honor each client’s autonomy by encouraging their participation in daily activities and decision-making processes, ensuring they are treated with the utmost respect and dignity.
Holistic and Comprehensive Care: Our approach addresses physical, emotional, and social well-being, creating a balanced support system that enhances overall quality of life and fosters a sense of belonging.
Reliable and Consistent Service: We offer dependable care schedules, maintain open communication, and implement strict safety protocols to ensure continuity, trust, and peace of mind for both clients and their families.

Other ways of getting in touch

Call a member of our friendly fostering team and they’ll be able to answer all your questions

Have a chat with one of our dedicated fostering professionals

We are always happy for you to pop in for a chat