Modern Slavery Statement for Quality Carers
Introduction
At Quality Carers, we are steadfast in our commitment to upholding the highest standards of ethical conduct and integrity. We recognize the profound impact of modern slavery and human trafficking and are dedicated to ensuring that these violations of human rights have no place within our organization or supply chains. This Modern Slavery Statement outlines the measures we have implemented to prevent modern slavery in all aspects of our business operations.
Our Commitment
Quality Carers unequivocally condemns all forms of modern slavery, including human trafficking, forced labor, and child labor. We are committed to acting ethically and with integrity in all our business relationships, ensuring that slavery and human trafficking are not taking place anywhere in our supply chains or within any part of our business operations.
Company Structure and Supply Chains
Founded over 12 years ago by Joseph, Quality Carers was established out of a personal commitment to provide exceptional care services after Joseph experienced inadequate care for his mother from multiple care agencies in Gibraltar. This dedication to quality care has since become the cornerstone of our business. Quality Carers operates primarily within Gibraltar, offering professional caregiving and household support services. Our supply chains are predominantly local, involving trusted suppliers in low-risk sectors such as professional services, cleaning, and equipment maintenance.
Policies in Relation to Slavery and Human Trafficking
We have implemented a comprehensive zero-tolerance policy towards modern slavery and human trafficking. Our policies are integrated into our overall business strategy and are communicated to all employees, contractors, and suppliers. Key elements of our policy include:
- Modern Slavery Policy: Outlining our stance against modern slavery and providing guidelines for identifying and addressing potential risks.
- Supplier Code of Conduct: Establishing clear standards for our suppliers to ensure they adhere to ethical practices and respect human rights.
- Ethics Hotline: Offering a confidential and anonymous channel for reporting any concerns related to modern slavery.
- Robust Recruitment Processes: Ensuring all carers and suppliers undergo thorough background checks, including DBS checks, to prevent the employment of individuals involved in modern slavery.
Due Diligence Processes, Risk Assessment, and Management
To mitigate the risk of modern slavery, Quality Carers conducts rigorous due diligence on all suppliers and partners. This includes:
- Risk Assessments: Regularly evaluating potential risks of modern slavery within our supply chains.
- Supplier Audits: Conducting audits and assessments of our suppliers to ensure compliance with our ethical standards.
- Contractual Obligations: Including clauses in our contracts that require suppliers to adhere to anti-slavery and human trafficking policies.
Training and Awareness
We believe that education and awareness are crucial in combating modern slavery. Quality Carers provides regular training to our employees and management on recognizing and preventing modern slavery. This training ensures that our team is equipped with the knowledge to identify and report any suspicious activities or practices.
Performance Indicators
While Quality Carers has maintained a zero-tolerance stance with no identified instances of modern slavery to date, we continuously monitor and review our practices to ensure ongoing compliance and improvement. We log any complaints received via our ethics hotline or other channels, along with the actions taken, to track our effectiveness in combating modern slavery.
Complaints Procedure
We have established a clear and accessible complaints procedure for employees, clients, and other stakeholders to report any concerns related to modern slavery. All reports are taken seriously and investigated thoroughly, with appropriate actions taken to address any verified issues. Confidentiality and protection from retaliation are assured for all individuals who raise concerns in good faith.
Approval and Signature
This Modern Slavery Statement has been approved by the Board of Directors of Quality Carers and reflects our commitment to preventing modern slavery within our business and supply chains.
Our Carers
Professionally Trained
Our cares receive extensive training and continuous professional development to stay updated with the best care practices.
DBS Checked
All staff members have passed thorough background checks, ensuring they are fit to provide care.
Fully Insured
We carry comprehensive insurance policies to protect our clients and provide additional reassurance.
Our Speciality Services
Cancer Care
We provide compassionate Cancer Care for clients undergoing treatment or recovery. Dealing with cancer is a challenging journey, and our caregivers are here to provide not only physical assistance but also emotional support. We focus on creating a comfortable environment that promotes healing and reduces stress.
Cardiac Care
Our Cardiac Care services support clients with heart conditions, both pre and post surgery, promoting recovery and heart health through attentive and informed care. Managing a cardiac condition often requires lifestyle adjustments and close monitoring, and our caregivers are trained to assist in these areas.
Dementia Care
Specialised Dementia and Alzheimer's Care services ensures a safe and supportive environment for clients with memory impairments. We understand the unique challenges these conditions present and focus on maintaining the client's quality of life through personalised care strategies and our quality care services.
Post-Surgery Care
Our Post-Surgery Care aids clients in a smooth recovery process after hospital discharge. Recovering at home can be more comfortable but may require assistance to ensure proper healing and prevent complications. Our caregivers provide the support needed to help clients regain independence safely.
Palliative Care
We offer compassionate Palliative Care aimed at improving the quality of life for clients with serious illnesses. Our approach is holistic, addressing physical discomfort as well as emotional, social, and spiritual needs. We work closely with families to ensure that care aligns with the client's values and wishes.
Qualiry Care Services
NEED A QUALITY CARER?
What is a Quality Care Service?
A quality adult care service is defined by our unwavering compassion, professionalism, and a profound understanding of each individual’s unique needs and aspirations. We believe that every person deserves personalised care that honors their dignity and fosters their overall well-being.
Our dedicated team works tirelessly to build meaningful relationships that transcend basic caregiving, fostering trust and a strong sense of belonging. By taking the time to understand each client’s personal history, preferences, and goals, we tailor our services to support their specific circumstances effectively. Whether it’s assisting with daily activities, providing emotional support, or facilitating social interactions, our goal is to enhance the quality of life for every individual we serve. At Quality Carers, we are passionate about creating a supportive and nurturing atmosphere where adults can thrive independently while knowing they have reliable and compassionate care by their side.
Our quality care is defined by the following key principles:
- Compassionate and Personalised Support: We provide empathetic, tailored care that respects each individual’s unique needs and fosters meaningful connections, ensuring clients feel valued and cared for.
- Professionalism and Expertise: Our highly trained and certified caregivers deliver top-quality services, adhering to the highest standards and best practices in the industry to ensure reliable and effective care.
- Promoting Independence and Dignity: We honor each client’s autonomy by encouraging their participation in daily activities and decision-making processes, ensuring they are treated with the utmost respect and dignity.
- Holistic and Comprehensive Care: Our approach addresses physical, emotional, and social well-being, creating a balanced support system that enhances overall quality of life and fosters a sense of belonging.
- Reliable and Consistent Service: We offer dependable care schedules, maintain open communication, and implement strict safety protocols to ensure continuity, trust, and peace of mind for both clients and their families.
Other ways of getting in touch
- By Phone
- XXX XXX XXX
- By WhatsApp
- XXX XXX XXX
- By Email
- info@qualitycarers.com
